Refund Policy
REFUND AND RETURN POLICY — BITTE
30-Day Money-Back Guarantee
Customers may request a return within 30 days of the first order confirmation date. Placing a second order for the same product type indicates satisfaction with the initial purchase. Therefore, no returns will be granted for subsequent orders of the same product unless the item is damaged, defective, or carrier-verified as lost.
To be eligible for a refund, customers must provide a receipt or proof of purchase to our Customer Support Team at support@trybitte.com
Refunds are issued to the original payment method within 10 business days after we receive and inspect returned items, or — for approved non-returnable single-unit orders — after the claim is validated.
If your first order contains more than one unit of the same product type, including different flavors or variants, you may open only one unit for evaluation. All additional units must remain unopened and be returned.
Customers are responsible for return shipping and must use the prepaid return label provided by Bitte. The cost of the label will be deducted from the refund amount.
If your item arrives damaged, defective, or incorrect, please contact Customer Support within 48 hours of delivery and provide photo proof so we can evaluate the issue. Each request is reviewed on a case-by-case basis. A full refund, partial refund, or replacement may be issued at Bitte’s discretion.
Refunds will not be issued for orders still in transit unless the carrier confirms the shipment is lost. If confirmed lost, damaged, or undelivered, customers may choose between:
• a full refund
• a free replacement shipment
Subscription Cancellation and Refunds
Subscriptions can be canceled anytime through the customer portal before the next order is generated.
If an order has already been created but not shipped (status: Unfulfilled), refunds are not granted unless the subscription was canceled prior to order formation.
If a subscription order is later confirmed lost, damaged, or defective, Bitte will offer either a full refund or a replacement shipment — even if previously marked Final Sale.
If an order is already in transit or out for delivery, refunds are not available.
Customers may request a case-by-case review by contacting support@trybitte.com
Refund or Replacement Process
To request a refund or replacement: support@trybitte.com
- Include your order number and issue description
- Attach photo proof if applicable
Important: Bitte does not process refund or return requests through social media, phone calls, or voice messages.
Requests must be submitted within 30 days of the first order confirmation date or subscription renewal. Requests outside this timeframe are not eligible.
Bitte is not responsible for duplicate orders placed by customers.
Refused Packages
If you refuse a package, notify us immediately at support@trybitte.com
In most cases, an immediate refund will be issued without requiring the package to return to our warehouse. If a prepaid return label is issued, its cost will be deducted from the refund.
If you choose to return the product or a shipment is automatically returned due to missed delivery.
Customer-Initiated Return
Returns must use a label generated by Bitte. Refund eligibility depends on inspection after warehouse receipt.
Missed Delivery / Returned to Sender
Refunds are handled case-by-case. Bitte may offer reshipment depending on circumstances.
Important Note on Refused Shipments
In rare cases, refused shipments may be lost in transit. If the package does not reach our warehouse, Bitte cannot issue a refund unless otherwise agreed. To ensure proper processing, always use a return label provided by Customer Support.